Welcome — this page is here to make our billing practices clear, straightforward, and easy to understand.
1. What Are These Terms About?
This document outlines how SparkSatchel handles payments, manages billing, and resolves disputes. Placing an order with us means you have read and agreed to the terms described here.
2. How Are Prices and Taxes Displayed?
All prices on our store are shown in USD. Any applicable taxes and shipping costs are calculated automatically and presented to you at checkout, before any payment is taken.
3. What Does Placing an Order Confirm?
When you complete an order, you are confirming that you are fully authorised to use the payment method provided, and you are giving us permission to charge the total amount due.
4. What Should You Do If You Spot a Billing Error?
Should you notice anything unexpected on your bill, please reach out to us promptly at Contact@SparkSatchel.Shop. We will look into the matter carefully and resolve any confirmed error without delay.
5. How Are Refunds Processed?
Where a refund has been approved, it will be returned to your original payment method within 5–10 business days, in accordance with our Return Policy.
6. How Are Chargebacks and Disputes Handled?
If a charge does not look right to you, we kindly ask that you contact us first at Contact@SparkSatchel.Shop. Most concerns are resolved more smoothly and quickly when handled directly with our team rather than through a bank dispute. Initiating a chargeback without reaching out to us first may slow down the resolution process.
7. What Happens When an Order Is Cancelled?
Orders cancelled prior to shipment are eligible for a full refund. If your order has already been dispatched, our standard return process will apply.
8. Can These Terms Change?
We reserve the right to update these Billing Terms at any time. Whenever changes are made, the most current version will be published here on this page.